Apparel

Q. How can I contact customer service?

A. Customer service is our top priority and we would love to hear from you! To reach us, please email us at inspire@bigtheempire.com. We will respond to all inquiries within 24 hours.

Q. What is your return policy?

A. We accept returns for damaged or mislabeled products within 14 days of purchase. Please contact us with a description of the issue so we can quickly resolve this for you!

Q. Is there a size chart available?

A.Yes, please review the available size chart for each item selection.

Q. Is my information shared?

A. No, we take privacy very seriously and will not share your information.

Photography

Q. How can I schedule an appointment?

A. Please visit our calendar to schedule your appointment. A deposit is required prior to scheduling your appointment.

Q. How will I receive confirmation of my scheduled appointment?

A. A confirmation email will be sent to the email you scheduled the appointment with.

Q. Will I receive an appointment reminder?

A. Yes, an appointment reminder will be sent 24 hours prior of your scheduled appointment time. Please select your notification preference at the time of booking.

Live Stream

Q. How can I watch livestream?

A. Please visit our calendar for upcoming live stream.

Q. Do I need to download software to watch the live stream?

A. No, simply visit our livestreaming to watch us live.

Q. What game system do I need in order to watch the live stream?

A. You can use any device with internet connection to watch our livestream.

Did we answer all of your questions?
If not, please contact us with additional questions. A representative from our company will respond within 24 hours.